Who will process my payment? Why should I trust them?

Paypal and Stripe are World famous and reputable payment processing services. Your card info goes straight to their server via HTTPS protocol, so that it is encrypted from end-to-end. We dont get your payment info, nor do we want that responsibilty! That’s why we leave it to the pros.

My code didn't work. Can I get another?

Sure! Send us the code that didn’t work and we’ll analyse it. We’ll replace it if it isnt valid for some reason.

How can I get fast support?

Whatsapp is best +55 21 98894 9857 or email support@riovisitorswifi.com

I dont know where to insert the code?

You can do that on the “splash page” (aka “captive portal”), which is a webpage that asks for your to insert your access code. If you have chosen the Rio Visitors Wifi network in your wifi settings, you can for the splash page to appear by visiting a site like www.bbc.com or www.cnn.com (google sites don’t work).

Is the Wi-Fi network affecting my cellphone data service (3G or 4G)?

In short, no. It’s technically impossible for Wi-Fi to interfere with cellular service, and it’s actually illegal for anyone to interfere with cellular transmission. For the tech geeks among us, Wi-Fi and cellular data run on different frequencies, so they don’t directly interfere with each other.

I'm walking along the beach but the wifi stopped working a block after I first connected. Why?

When walking between hotspots (we have one antenna in each block), you’ll need to browse anypage on your browser, so that your device connects to the new antenna. You can also hit “refresh” on any page in your browser. That should grant wifi to the other apps on your phone, like Facebook, Whatsapp, Instagram and Skype.

My wifi speed is slow. What should I do to get faster internet?

We pump 240Mbs of internet through each antena, but if there are lots of other users near your hotspot, your internet will slow down (like on any wifi). To get faster wifi, we suggest getting closer to the buildings, as that is where our antennas are.

Buy access vouchers in these authorized stores!

You can buy RVW codes in some authorized shops around Rio.

Just visit the shops in the list below

After buying a code at any of these shops, please remember that you will need to go to an area covered by our wifi so that you can activate your code.

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Ticket Center - Leme Beach

Click here to view map

Kiosk infront of Hilton Hotel in Leme

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Ticket Center - Airport

Click here to view map

Galeao International Airport, International arrivals

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Blame it on Rio

Click here to view map

Travel agency
Rua Xavier da Silveira 15
Copacabana

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Rio Eletric Bike

Click here to view map

Bike Travel agency
R. Ronald de Carvalho, 21
Copacabana

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